IT Endpoint Specialist, Level 3 ( Reston, VA )
Meet Stride Success Stories Responsibility and Inclusion Over 20 years ago, Stride was founded to provide personalized learning - powered by technology.
We reached students where they were in their own journeys.
We knocked down their barriers to great education.
And we gave every learner equal opportunity to succeed - however they defined success.
Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders.
Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning.
And changing the trajectory of learning itself is one of our greatest missions.
Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
The Endpoint Specialist, Level III, is a on-premise position responsible for staffing a Corp Endpoint Service bar (helpdesk).
This position must be customer service focused and the ability to identify and analyze technology incidents and provides solutions to resolve.
Supports service desk issues, and assists internal customers with AD account, software, and network issues.
Has daily interactions with corp Executive Leadership.
on-premise meeting support and day-to-day office tasks.
Responsible for daily service desk operations ensuring on-going support services in a fast-paced operational environment.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Provide Onsite Endpoint (PC & Mac) technical support by resolving software issues through expertise in:
MS Office suite; TCP/IP, VPN, viruses/malware, printers and peripherals, managing system accesses, etc.
; Assist C-Level/VIP individuals with time sensitive issues requiring immediate resolution while keeping a helpful demeanor.
Provide C-Level/VIP support outside of normal business hours on an AS-Needed basis Provide direct on-site IT support for company sponsored events/meetings including, but not limited to setup the day prior, possibly outside of normal business hours Use remote control software (such as Connectwise, TeamViewer,) to troubleshoot computers and resolve issues; Resolve IT support issues as part of a Help Desk team, responding to daily operational support issues via help desk tickets, phone calls, and customer walk-ups while escalating as appropriate; Identify, research, document, and escalate complex technical problems; Advise customers of IT best practices and hardware and software care and maintenance; Provide training for new Level I and Level II specialists.
Ability to travel to provide remote executive support Supervisory
Responsibilities:
This position has no formal supervisory responsibilities.
MINIMUM REQUIRED
Qualifications:
Three (3) years' experiences in an IT help desk, service desk, or retail IT support setting OR Equivalent combination of education and experience Must possess excellent customer service skills Experienced in proper handling of escalated end-user events Experience with operating in PC/Mac related issues Experience utilizing JAMF(Mac) & Intune(PC) AV setup/troubleshooting/operation experience for both physical and virtual meetings/events This is a on prem daily position Certificates and Licenses:
None required.
OTHER REQUIRED
Qualifications:
Excellent communication skills Proven problem-solving skills, analytical skills, and conceptual thinking skills Superb time management skills Proficient computer skills (Microsoft Word, Excel, PowerPoint, Outlook, Internet Browsers) Proficient in Windows and the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Access) Strong attention to detail Excellent communication skills, both written and verbal Excellent organizational and multi-tasking skills Ability to prioritize and meet deadlines Self-directed, able to work effectively with very limited supervision Ability to work with a variety of people Flexibility to work outside of standard business hours Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.
); Web proficiency.
Ability to travel 5% of the time Ability to clear required background check PREFERRED
Qualifications:
Associate's or Bachelor's DegreeWORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is located in Reston, VAThe above job is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
All employment is at-will as governed by the law of the state where the employee works.
It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Analytical Attention To Detail Communication Customer Service Hardworking And Dedicated Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
We reached students where they were in their own journeys.
We knocked down their barriers to great education.
And we gave every learner equal opportunity to succeed - however they defined success.
Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders.
Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning.
And changing the trajectory of learning itself is one of our greatest missions.
Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
The Endpoint Specialist, Level III, is a on-premise position responsible for staffing a Corp Endpoint Service bar (helpdesk).
This position must be customer service focused and the ability to identify and analyze technology incidents and provides solutions to resolve.
Supports service desk issues, and assists internal customers with AD account, software, and network issues.
Has daily interactions with corp Executive Leadership.
on-premise meeting support and day-to-day office tasks.
Responsible for daily service desk operations ensuring on-going support services in a fast-paced operational environment.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Provide Onsite Endpoint (PC & Mac) technical support by resolving software issues through expertise in:
MS Office suite; TCP/IP, VPN, viruses/malware, printers and peripherals, managing system accesses, etc.
; Assist C-Level/VIP individuals with time sensitive issues requiring immediate resolution while keeping a helpful demeanor.
Provide C-Level/VIP support outside of normal business hours on an AS-Needed basis Provide direct on-site IT support for company sponsored events/meetings including, but not limited to setup the day prior, possibly outside of normal business hours Use remote control software (such as Connectwise, TeamViewer,) to troubleshoot computers and resolve issues; Resolve IT support issues as part of a Help Desk team, responding to daily operational support issues via help desk tickets, phone calls, and customer walk-ups while escalating as appropriate; Identify, research, document, and escalate complex technical problems; Advise customers of IT best practices and hardware and software care and maintenance; Provide training for new Level I and Level II specialists.
Ability to travel to provide remote executive support Supervisory
Responsibilities:
This position has no formal supervisory responsibilities.
MINIMUM REQUIRED
Qualifications:
Three (3) years' experiences in an IT help desk, service desk, or retail IT support setting OR Equivalent combination of education and experience Must possess excellent customer service skills Experienced in proper handling of escalated end-user events Experience with operating in PC/Mac related issues Experience utilizing JAMF(Mac) & Intune(PC) AV setup/troubleshooting/operation experience for both physical and virtual meetings/events This is a on prem daily position Certificates and Licenses:
None required.
OTHER REQUIRED
Qualifications:
Excellent communication skills Proven problem-solving skills, analytical skills, and conceptual thinking skills Superb time management skills Proficient computer skills (Microsoft Word, Excel, PowerPoint, Outlook, Internet Browsers) Proficient in Windows and the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Access) Strong attention to detail Excellent communication skills, both written and verbal Excellent organizational and multi-tasking skills Ability to prioritize and meet deadlines Self-directed, able to work effectively with very limited supervision Ability to work with a variety of people Flexibility to work outside of standard business hours Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.
); Web proficiency.
Ability to travel 5% of the time Ability to clear required background check PREFERRED
Qualifications:
Associate's or Bachelor's DegreeWORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is located in Reston, VAThe above job is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
All employment is at-will as governed by the law of the state where the employee works.
It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Analytical Attention To Detail Communication Customer Service Hardworking And Dedicated Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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