Business Analyst - Post Settlement and Customer Experience at NVR, Inc in Reston, VA
We understand this is a two-way street - as we are looking for an OUTSTANDING team member, you are looking for a position that will maximize your talents and grow your career. In this role, you will:
Learn more about design thinking techniques and human-centered design. Grow your Agile skills and help coach your teammates along the way. We are transitioning to Agile and need all the help we can get. Help the business to focus on value generation and identify behavior changes that help drive outcome realization. Clearly see the impact of your work. You will be held to measurable goals that you help define so you will KNOW how the work you've done has an impact. Share your knowledge - it feels good to share and we want you to feel as good as possible. We want to learn from YOU and grow OUR skills as well. Grow your public-speaking skills. Part of this job is to ensure user adoption of solutions. You will be required to lead workshops and training sessions in front of 30 or more people. If you aren't comfortable with that - it's okay - we'll help you get there as long as you're willing. Collaborate and share with a great team of colleagues. We really can't wait for you to join our team and will do whatever we can to help you be successful in this role. Have ownership in the projects you lead. You will ultimately be responsible for their success or failure. Don't worry, we will help you to ensure you are successful; reference the point above. Help deliver a dream home to a family. You will get to speak to some of our customers and will know what it means to them to buy a home. We are fortunate to work in this industry! What You'll Do A good Business Analyst can be leveraged in many ways. Below is just a summary of the types of functions we will ask you to perform, but in reality, there will be many more -some fun and exciting, some less so, but ultimately they support the greater mission:
Learn. If you don't LOVE to learn - quit reading, this job isn't for you. Collaborate and form relationships with your team members of varying skill levels, both business and technical. Use human-centered design to guide the end-to-end ownership and management of experiences and processes to customers and/or employees. Utilize an advanced understanding of customer needs, as well as our business vision and strategy, to prioritize investment, business value and delivery. Align focus of stakeholders towards a unified experience that serves customers, employees and business needs. Work with a cross-functional/cross-department team to understand and validate business strategy and vision, and customer needs. Collaborate with sponsors, stakeholders, and technology team members to define and document relevant business processes, gaining a proficient understanding of all needs, measures, and risks & controls for the improvement area. Lead and manage small projects. Serve as a direct representative of the business with technology teams, reinforcing the customers' perspective throughout the product realization cycle. Collaborate with a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps. Establish and monitor KPIs for each initiative. Communicate with internal customers and be able to present information in a non-technical manner. Prepare the business for the new process/product changes and arm them with tactics and metrics for benefits, adoption, and risk. Troubleshoot and support ad hoc requests received from colleagues. What Skills and Experiences are Required Empathy - you absolutely must possess this in order to be successful on our team. Demonstrated ability to drive results and influence business solutions. Ability to develop relationships and engage in business dialogue with internal clients to understand and address their needs. Ability to facilitate and lead business process design and requirements gathering sessions. Excellent communication and interpersonal skills. Passion for creating best-in-class customer experiences. Ability to find new perspectives on existing solutions. Results-driven with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities. 5
years working as a Business Analyst or comparable work experience History of success working both independently and as a member of a cross-functional team A bachelor's degree in Business, Analytics, Information Technology, Marketing, or a related field. What Puts you Ahead of the Pack The skills above are required, but the ones below will give you a leg up on your competition:
Recent experience working with Microsoft Dynamics Formal Customer Experience and/or User Experience training or related work experience 3
years Agile experience Experience with Office 365, Microsoft Teams, and Jira.
Salary Range:
$80K -- $100K
Minimum Qualification
Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
Learn more about design thinking techniques and human-centered design. Grow your Agile skills and help coach your teammates along the way. We are transitioning to Agile and need all the help we can get. Help the business to focus on value generation and identify behavior changes that help drive outcome realization. Clearly see the impact of your work. You will be held to measurable goals that you help define so you will KNOW how the work you've done has an impact. Share your knowledge - it feels good to share and we want you to feel as good as possible. We want to learn from YOU and grow OUR skills as well. Grow your public-speaking skills. Part of this job is to ensure user adoption of solutions. You will be required to lead workshops and training sessions in front of 30 or more people. If you aren't comfortable with that - it's okay - we'll help you get there as long as you're willing. Collaborate and share with a great team of colleagues. We really can't wait for you to join our team and will do whatever we can to help you be successful in this role. Have ownership in the projects you lead. You will ultimately be responsible for their success or failure. Don't worry, we will help you to ensure you are successful; reference the point above. Help deliver a dream home to a family. You will get to speak to some of our customers and will know what it means to them to buy a home. We are fortunate to work in this industry! What You'll Do A good Business Analyst can be leveraged in many ways. Below is just a summary of the types of functions we will ask you to perform, but in reality, there will be many more -some fun and exciting, some less so, but ultimately they support the greater mission:
Learn. If you don't LOVE to learn - quit reading, this job isn't for you. Collaborate and form relationships with your team members of varying skill levels, both business and technical. Use human-centered design to guide the end-to-end ownership and management of experiences and processes to customers and/or employees. Utilize an advanced understanding of customer needs, as well as our business vision and strategy, to prioritize investment, business value and delivery. Align focus of stakeholders towards a unified experience that serves customers, employees and business needs. Work with a cross-functional/cross-department team to understand and validate business strategy and vision, and customer needs. Collaborate with sponsors, stakeholders, and technology team members to define and document relevant business processes, gaining a proficient understanding of all needs, measures, and risks & controls for the improvement area. Lead and manage small projects. Serve as a direct representative of the business with technology teams, reinforcing the customers' perspective throughout the product realization cycle. Collaborate with a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps. Establish and monitor KPIs for each initiative. Communicate with internal customers and be able to present information in a non-technical manner. Prepare the business for the new process/product changes and arm them with tactics and metrics for benefits, adoption, and risk. Troubleshoot and support ad hoc requests received from colleagues. What Skills and Experiences are Required Empathy - you absolutely must possess this in order to be successful on our team. Demonstrated ability to drive results and influence business solutions. Ability to develop relationships and engage in business dialogue with internal clients to understand and address their needs. Ability to facilitate and lead business process design and requirements gathering sessions. Excellent communication and interpersonal skills. Passion for creating best-in-class customer experiences. Ability to find new perspectives on existing solutions. Results-driven with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities. 5
years working as a Business Analyst or comparable work experience History of success working both independently and as a member of a cross-functional team A bachelor's degree in Business, Analytics, Information Technology, Marketing, or a related field. What Puts you Ahead of the Pack The skills above are required, but the ones below will give you a leg up on your competition:
Recent experience working with Microsoft Dynamics Formal Customer Experience and/or User Experience training or related work experience 3
years Agile experience Experience with Office 365, Microsoft Teams, and Jira.
Salary Range:
$80K -- $100K
Minimum Qualification
Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
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