Operations Manager (Night-Shift)
Job DescriptionPosition:
Operations Manager (Night-Shift)
Job Description:
Principal Accountabilitieso Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
o Implements service and team strategy plans and goals in collaboration with other teams/customers.
o Coaching & training of teamo Review business performance metrics, provides governance and resolution supporto Implement and drive documentation and reporting of key metrics and resultsJob Complexityo Coordinates and supervises the daily activities of business or technical support or production teamo Sets priorities for the team to ensure task completion; coordinates work activities with other supervisorso Decisions are guided by policies, procedures and business plan; receives guidance and oversight from managero Typically does not spend more than 20% of time performing the work supervisedo Accountable for the results of medium-sized routine support or production operations teamso Solves problems based on practice and precedento Trains team members and provides input to employee performance evaluationsExperience / EducationTypically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:
Full timeJob Category:
Business Support Recommended Skills Coaching And Mentoring Customer Service Governance Metrics Performance Management Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
Operations Manager (Night-Shift)
Job Description:
Principal Accountabilitieso Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
o Implements service and team strategy plans and goals in collaboration with other teams/customers.
o Coaching & training of teamo Review business performance metrics, provides governance and resolution supporto Implement and drive documentation and reporting of key metrics and resultsJob Complexityo Coordinates and supervises the daily activities of business or technical support or production teamo Sets priorities for the team to ensure task completion; coordinates work activities with other supervisorso Decisions are guided by policies, procedures and business plan; receives guidance and oversight from managero Typically does not spend more than 20% of time performing the work supervisedo Accountable for the results of medium-sized routine support or production operations teamso Solves problems based on practice and precedento Trains team members and provides input to employee performance evaluationsExperience / EducationTypically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:
Full timeJob Category:
Business Support Recommended Skills Coaching And Mentoring Customer Service Governance Metrics Performance Management Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
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