Online Sales Representative
Overall responsibility: Ensure new customer acquisition through timely, and accurate responses to potential customers' requests for information. Responsible for achieving maximum revenue and longevity per customer through the execution of all revenue generating activities throughout the customer life cycle; including but not limited to upgrades, downgrades, add-ons, certificates and cancelations.
Key areas of responsibility:
Handle Sales Opportunities through inbound and outbound phone calls, emails and chats
Guide prospects through the sign-up process and deployment of ServInt Services
Qualify and close all inbound opportunities
Qualify incoming prospects to determine next steps in the sales cycle
Address technical discussions to assist in acquiring new customers
Make outbound calls to current customers to increase connectivity and to up-sell new products and services
Adjust billing system to reflect changes to customer accounts.
Escalate customer issues and complaints to the proper department or individual's
Identify ways to improve process and procedures to benefit the customer experience and improve revenue
Track monthly cancellation trends and churn rates
Qualifications:
Excellent verbal communication skills in all media to include telephone, chat and email. Ability to execute on multiple projects simultaneously, prioritizing workloads to meet competing deadlines
Ability to successfully work and promote inclusiveness in small groups
2
years of sales experience in the technology industry
Familiarity with webhosting industry
Excellent interpersonal and customer service skills
PC spreadsheet skills including Excel
Use of SalesForce a bonus.
Estimated Salary: $20 to $28 per hour based on qualifications.
Key areas of responsibility:
Handle Sales Opportunities through inbound and outbound phone calls, emails and chats
Guide prospects through the sign-up process and deployment of ServInt Services
Qualify and close all inbound opportunities
Qualify incoming prospects to determine next steps in the sales cycle
Address technical discussions to assist in acquiring new customers
Make outbound calls to current customers to increase connectivity and to up-sell new products and services
Adjust billing system to reflect changes to customer accounts.
Escalate customer issues and complaints to the proper department or individual's
Identify ways to improve process and procedures to benefit the customer experience and improve revenue
Track monthly cancellation trends and churn rates
Qualifications:
Excellent verbal communication skills in all media to include telephone, chat and email. Ability to execute on multiple projects simultaneously, prioritizing workloads to meet competing deadlines
Ability to successfully work and promote inclusiveness in small groups
2
years of sales experience in the technology industry
Familiarity with webhosting industry
Excellent interpersonal and customer service skills
PC spreadsheet skills including Excel
Use of SalesForce a bonus.
Estimated Salary: $20 to $28 per hour based on qualifications.
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