100% Remote - Genesys Engage Cloud Architect
100% Remote - Genesys Engage Cloud Architect Looking for a Genesys Engineer that will support all aspects of the Genesys and adjunct OEM solutions.
This position will focus on the broad range of tasks such as, but not limited to, BD support, implementation, operation support and upgrade of Genesys components in the enterprise which include self-service, voice, multimedia, routing, and reporting solutions.
Experience deploying, configuring, integrating and supporting a breadth of Genesys products is required.
Responsible for systems availability, capacity planning, and performance.
Must be clear, concise and precise when communicating with peers and management.
Essential Functions:
Analyze requirements and develop detailed designs for implementation Troubleshoot, determine root cause, and provide irreversible corrective actions to resolve issues related to the Genesys Customer Interaction Management platform Participate in 24 x 7 on call support rotation Generate or update application and system documentation including testing and integration procedures Coordinate upgrades and maintenance Provide detailed reports to management on system status Education and Experience Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
At least 15 years of related software development experience.
Required Skills Include:
Genesys Framework 8.
x Genesys Voice Platform Genesys Routing Genesys Multimedia, Omnichannel (eServices) - Webchat, WebRTC, Outbound dialer, Callback, SMS, Voicemail Genesys Agent Applications (GAD, IWS, & Gplus Adapters) Genesys SIP Server Genesys Reporting (CC Pulse+, CC Analyzer, & Infomart) VMWare Windows Server 2008, 2012, 2016 MS SQL Server VLANs, VPNs, QoS, etc.
Desirable Skills/
Experience:
Contact center systems architecture and design Artificial Intelligence experience (eg Watson or Interactions).
Interactions IA is a big plus.
Information security as applied to computers and network Workforce Optimization Zoom Quality Monitoring Zoom Audio and Screen Recordings Speechext Analytics Nuance Recognizer, Speech Server, Vocalizer, and Dialog Modules Telecom experience and knowledge, especially for Ribbon (Sonus) SBC, AcmePacket, and Broadsoft (Cisco) Web Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position will focus on the broad range of tasks such as, but not limited to, BD support, implementation, operation support and upgrade of Genesys components in the enterprise which include self-service, voice, multimedia, routing, and reporting solutions.
Experience deploying, configuring, integrating and supporting a breadth of Genesys products is required.
Responsible for systems availability, capacity planning, and performance.
Must be clear, concise and precise when communicating with peers and management.
Essential Functions:
Analyze requirements and develop detailed designs for implementation Troubleshoot, determine root cause, and provide irreversible corrective actions to resolve issues related to the Genesys Customer Interaction Management platform Participate in 24 x 7 on call support rotation Generate or update application and system documentation including testing and integration procedures Coordinate upgrades and maintenance Provide detailed reports to management on system status Education and Experience Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
At least 15 years of related software development experience.
Required Skills Include:
Genesys Framework 8.
x Genesys Voice Platform Genesys Routing Genesys Multimedia, Omnichannel (eServices) - Webchat, WebRTC, Outbound dialer, Callback, SMS, Voicemail Genesys Agent Applications (GAD, IWS, & Gplus Adapters) Genesys SIP Server Genesys Reporting (CC Pulse+, CC Analyzer, & Infomart) VMWare Windows Server 2008, 2012, 2016 MS SQL Server VLANs, VPNs, QoS, etc.
Desirable Skills/
Experience:
Contact center systems architecture and design Artificial Intelligence experience (eg Watson or Interactions).
Interactions IA is a big plus.
Information security as applied to computers and network Workforce Optimization Zoom Quality Monitoring Zoom Audio and Screen Recordings Speechext Analytics Nuance Recognizer, Speech Server, Vocalizer, and Dialog Modules Telecom experience and knowledge, especially for Ribbon (Sonus) SBC, AcmePacket, and Broadsoft (Cisco) Web Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
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